If you backed up your phone via iTunes, please try the following: Unfortunately, this procedure may not work if you backed up your phone via iCloud instead of iTunes, or if you did not back up your device at all. "We have been working hard to find a solution for our users we are now testing a possible solution that may allow you to retrieve some of the messages on your account if you have performed an iTunes back up before Viber updated to version 5.4.1. I persisted and have received the following response, which I'm yet to try: I also emailed Viber and they initially said nothing could be done. Hi, I also had exactly the same experience yesterday, in identical circumstances to those outlined by David Cowling and freekidolpinz.
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